FAQ
I can see a decline in my Facebook Logins. Why is this?
PoweredLocal has migrated away from Facebook as the primary login source after drastic changes they made in April. The login process for users has become extremely difficult, with up to 55% of users abandoning the login. They have also announced a ...
The password I received for my PoweredLocal Dashboard is not something I'll remember. How can I change this?
When you first receive your log in credentials for the PoweredLocal Dashboard, a password will be generated for you. This password is a string of 12 characters that is automatically generated. You will need to use this password once when you first ...
I want to change the name of my network. How do I do this?
This one is a super easy one! Log in to your PoweredLocal Dashboard Navigate to Locations & Devices Pick the network you want to update, by clicking settings In the text box labelled Network SSID, enter the new name for your network. T I P We use ...
I use My Guest List to communicate with my customers. Can I integrate my PoweredLocal data with MGL?
Yes! The tech team have built us a great little tool where you can easily integrate your PoweredLocal account with your My Guest List account. Here's how: Log in to the PoweredLocal Dashboard Navigate to Apps Click on the My Guest List icon Make ...
I use MailChimp to communicate with my customers. Can I integrate my PoweredLocal data with MailChimp?
Yes! The tech team have built us a great little tool where you can easily integrate your PoweredLocal account with your MailChimp account. Here's how: Log in to the PoweredLocal Dashboard Navigate to Apps Select the network you wish to connect to ...
I want to be able to have a lock-out period between user sessions on my WiFi. How can I do this?
PoLo is equipped with advanced features such as setting a lock-out time between two wifi sessions, setting the download quota per guest, setting the session time per user, as well as limiting the speed of the internet. To set a lock-out time for your ...
I do not want my business to become like an internet cafe. How can I limit the time my guests can spend on my WiFi?
PoLo is equipped with advanced features such as limiting the session time per user, limiting the speed of the bandwidth/internet, limiting the download quota per guest, as well as setting the time between two wifi sessions. To limit the session time ...
I do not want my users to consume all my data. How can I limit the data usage for my guests?
PoLo is equipped with advanced features such as limiting the download quota per guest, limiting the speed of the bandwidth/internet, setting the session time per user, as well as the time between two wifi sessions. To limit the download quota for ...
I do not want my users to consume all my bandwidth. How can I limit the internet speed for my guests?
PoLo is equipped with advanced features such as limiting the speed of the internet, setting the download quota per guest, setting the session time per user, as well as the time between two wifi sessions. To limit the bandwidth/speed of the internet ...
Can I make my guest WiFi password protected instead of using the normal login?
PoweredLocal doesn't use passwords to allow users access to your WiFi. All users must log in either through their Facebook account, or by filling out a small email form. The data captured through the login process is recorded against your account in ...
I can see two PoweredLocal networks being broadcast. Why is this?
PoweredLocal broadcasts two networks in your business. Its part of our secret sauce. One has your business name, so it's recognisable to your customers. E.g. Jake's Cafe Free WiFi The second is PoweredLocal Free Wi-Fi and its what we call the "Mesh ...
Why do some of my users have none@poweredlocal.com?
When you export your Usage Data, some email addresses may have none@poweredlocal.com. This is because the user does not have an email address recorded on their Facebook account.
How do I prevent usage of my WiFi from being used when my shop/store is closed?
To restrict access to your WiFi outside of your trading hours, do this through your PoweredLocal Dashboard. Log in to your PoweredLocal Dashboard Navigate to Locations and Devices, click on Settings. In the new pop-up window, set your business hours ...
How can I export my Usage Data?
To check you are on the right subscription, check in the top right-hand corner of your PoweredLocal dashboard. If this icon is present, you will need to contact PoweredLocal to upgrade your subscription. To export your usage data follow these ...
I need some technical help, but I don't know what type of PoweredLocal device I have. How do I find this?
PoweredLocal currently has three types of devices in circulation. To see which device you have, have a look at the below pictures: Xiaomi Device TP Link Device Unifi Device GLiNet
I have a question about my account, how can I get some help?
Contact our office on 1300367724 or send us an email to support@poweredlocal.com
There is patchy coverage in my business/venue. Can I fix this?
Yes! We can talk to you about the size of your venue and the layout. You may need a second device to get full and strong coverage throughout your venue. Please contact our office on 1300367724 or send us an email to support@poweredlocal.com
What is a LAN port, and where can I find it?
A LAN port allows a device to connect to a network. In most modems, you can find the LAN ports on the back of the modem, usually in a group of four, and all in a singular colour.
My PoweredLocal WiFi device is plugged into my NBN modem, but doesn’t I can’t seem my business’ wifi network on the wifi list. How do I fix this?
The NBN modem you have received from your Internet Service Provider (ISP) will only have one port configured, and your ISP’s modem will be plugged into this port. Plug the PoweredLocal ethernet cable into a LAN port on your ISP’s modem.