My customers can’t find our business’ free WiFi on their WiFi list. What can I do to fix this?
There could be a few reasons that are contributing to your customers not being able to find your business’ free WiFi on their WiFi list.
Check that your business’ free WiFi is not showing up on the WiFi menu. It may have gone down the wifi list a little.
You should see your business’ name or;
PL NoCnfg (or a variation of this) - This means internet is active, but the configuration of the device has an error.
PL No Internet. This means that the PoweredLocal WiFi router is not receiving internet.
Check that your business still has internet on your other business devices (POS, computers etc)
Check that your PoweredLocal WiFi router has power. The indicator light will be illuminated.
Check the indicator light on the PoweredLocal WiFi router:
If the indicator light is flashing green/orange, this indicates that the router is trying to establish an internet connection.
Check that the green cable is securely plugged into the port on the back of the router (remember you may need to take the backing plate off first), and securely plugged into the PoE port in the black power pack.
Check that the blue cable is securely plugged into the LAN port in the black power pack, and a LAN port in your modem.
Once you have secured the blue cable into the LAN port, refresh the wifi list. You should now see that the PL No Internet has been replaced with PL NoCnfg. It will shortly be replaced again by your business’ name.
If the PoweredLocal WiFi router still says PL No Internet, try another LAN port.
If the indicator light is solid green, and you still can’t see your business’ wifi on the menu, you will need to perform a reboot.
PoweredLocal WiFi Router
To reboot the Ubiquity router, pull out the black power cord from the back of the device
Wait 15 seconds
Plug the power cord back into the power socket on the back of the router.
The device will now run through its reboot sequence, displaying a series of different light sequences on the device indicator light. This may take a few minutes.
Your business’ modem
When it is convenient for your business (perhaps just after closing, or just prior to opening), follow the instructions from your modem’s instruction manual to perform a power reboot.
At the same time, reboot your PoweredLocal WiFi Router.
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