My customers can’t find our business’ free WiFi on their WiFi list. What can I do to fix this?
There could be a few reasons that are contributing to your customers not being able to find your business’ free WiFi on their WiFi list.
Check that your business’ free WiFi is not showing up on the WiFi menu. It may have gone down the wifi list a little.
You should see your business’ name or;
PL NoCnfg (or a variation of this) - This means internet is active, but the configuration of the device has an error.
PL No Internet. This means that the PoweredLocal WiFi router is not receiving internet.
(The PoweredLocal MAC address of the router is not in or does not match the MAC address used by the device manufacturer)Check that your business still has internet on your other business devices (POS, computers etc)
Check that your PoweredLocal WiFi router has power. The indicator light will be illuminated.
Check the indicator light on the PoweredLocal WiFi router:
You should have three lights illuminated. These are Power, WiFi and Internet.
Power: Ensure the router is receiving power by checking that the cable is securely plugged into the router and the power button is pressed in.
WiFi: If this light is not illuminated, press the small light grey button next to the USB port on the back of the router. It may take a few seconds to become illuminated.
Internet: This light will only become illuminated when the router has established an internet connection. Ensure that the green cable is plugged into the blue port on the back of the router, and then into a LAN port on your modem.
Once you have secured the cables, refresh the wifi list. You should now see that the PL No Internet has been replaced with PL NoCnfg. It will shortly be replaced again by your business' name.
If the PoweredLocal WiFi router still says PL No Internet, try another LAN port in your modem.
Perform a Reboot
PoweredLocal WiFi Router
To reboot the Xiaomi router, pull out the black power cord from the back of the device
Wait 15 seconds
Plug the power cord back into the power socket on the back of the router.
The device will now run through its reboot sequence, displaying a series of different light sequences on the device indicator light. This may take a few minutes.
Your business’ modem
When it is convenient for your business (perhaps just after closing, or just prior to opening), follow the instructions from your modem’s instruction manual to perform a power reboot.
At the same time, reboot your PoweredLocal WiFi Router.
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